Job Description
We are hiring Technical Support Executive for a leading global process. As a part of this role. you will be the first point of contact for customers, assisting them with technical queries and ensuring prompt issue resolution through voice and written channels, You will be responsible for delivering excellent service, meeting performance targets, and upholding the company’s reputation for world-class customer support.
Key Responsibilities
- Handle customer queries and provide real-time solutions via voice and email support.
- Troubleshoot basic technical issues related to software, tools, or services.
- Maintain a Professional tone and deliver high-quality service during every customer interaction.
- Collaborate with internal teams to escalate and resolve complex cases.
- Adhere to process guidelines and achieve assigned performance metrics.
Eligibility Criteria & Salary Structure
1. Fresher (Minimum 6 Months Calling Experience):
- CTC: ₹28,000/month
- In-hand (Training Period): ₹23,500 + ₹2,000 (Performance Linked Incentive)
- Post-Training: ₹23,500 + ₹2,000 + Incentives
2. Experience (Minimum 1 year in Non-Tech BPO):
- Previous Salary Required: ₹27,000 (In-hand)
- CTC: ₹31,000/month
- In-Hand (Training Period): ₹26,500 + ₹2,000 (PLI)
- Post-Training: ₹26,500 + ₹2,000 Incentives
3. Experience (Minimum 1 year in Technical BPO):
- Previous Salary Required: ₹28,000 (In-hand)
- CTC: ₹35,000/month
- In-Hand (Training Period): ₹30,500 + ₹2,000 (PLI)
- Post-Training: ₹30,500 + ₹2,000 Incentives
Note: ₹2,000 Perfomance Linked Incentive is applicable from the first month itself.
