Job Description
We are hiring dynamic and empathetic customer service professionals to support one of the
leading healthcare processes (UHC). The role involves managing voice-based inbound and
outbound calls, resolving customer issues efficiently, and maintaining a high standard of service
delivery. Candidates should possess strong communication skills and prior experience in a voice
process.
Key Responsibilities
- Provide voice-based customer support, handling inbound/outbound queries.
- Ensure timely and professional resolution of customer issues.
- Maintain service quality and adhere to organizational standards.
Eligibility Criteria & Salary Structure
- Undergraduate or Graduate candidates with a minimum of 6 months relevant experience.
- Strong verbal communication skills suitable for voice-based customer support.
- Location: Gurugram
- Job Type: Full-time, Permanent
- Work Mode: Work from Office
- Shift: 24*7 Rotational Shifts
- Working Days: 5 Days per week with 2 Rotational Offs
Selection Process
- HR Interview
- AMCAT Assessment
- Operations Round
Salary Range
- Candidates with 2 years of experience: ₹30,000 In-hand.
- Candidates with over 2 Years of Experience: ₹32,000 In-hand.
AMCAT Threshold Scores Required
- SVAR (Verbal Ability & Reading Comprehension): 69/B2 level
- SEU (Sentence Error Identification): 60
- Grammar: 60
- Fluency: 50
